When you take a look at the tools that a company requires to survive, then you will realize that communication technology tops the list. How can you get in touch with the suppliers if you don’t have the necessary communication tools? How can you gain or retain customers without communicating with them?
Any business operating in this competitive era must have a proper communication technology in place to aid with their day-to-day operations. You can turn around the performance of your business by allowing employees access to modern communication tools such as an office phone, video conferencing tools, real-time voice, and chats.
Despite the recent advancements in communication technology, the telephone remains the favorite communication tool for many businesses. But the office telephone has seen its transformation and modernization in the last few years. The phone that was used in offices ten or twenty years ago is different from the phone that is currently used in modern offices. The contemporary telephone comes with enhanced features to enhance functionality and improve the ease of use. Below, I have summarized some of the benefits of updating your phone system.
Increased portability and mobility
Traditional office phones were utterly immobile. If you needed to move the phone to another office, then you would need to call a technician to re-route the wires. But nowadays, office phones are incredibly portable and mobile. Some popular service providers offer office phones that you can access remotely.
For instance, some modern office phones can record voice messages and then send them to the user via email as audio files. Therefore, you can retrieve the message from your email via a laptop, smartphone or even a tablet. With the modern office phones, you can even see missed calls and also access the corporate contact list from the comfort of your home. Essentially, current office phones aren’t tethered to the desk.
Seamless integration with a computer
Gone are the days when phone users would manage calls from the phone receiver. Modern office phones allow seamless integration with your computer. There are numerous apps and software that allows users to access phone systems directly from the comfort of their chairs through a computer.
No need for a receptionist
To survive in the competitive business environment, every business must strive to cut down its costs. With a modern phone system, a business can do without a receptionist. Current phones have an automated attended, better known as AA which helps in routing the call directly to where they are needed without the need of a third party.
Easy to upgrade
Businesses are ever dynamic. Today you may have ten employees and the next month you have more than 100. With a modern phone system, you can scale your phone system depending on the business’s needs. You can easily add or subtract as many lines as possible with a VoIP telephone system.
Helps to tap the power of the internet
VoIP phone systems are increasingly becoming popular in businesses due to their ability to harness the power of the internet. These systems are easy to install, configure and manage compared to the traditional phone systems. They are also cheaper for long distance calls and also allow easy sharing of platforms and accounts with other users.