Desktop Support in Chicago Tips For Lowering Support Cost

When it comes to the subject of computers for business, much of the dialogue revolves around mobile computing due to emerging benefits the discipline holds for companies. However, the growing emphasis on mobile doesn’t mean businesses are abandoning their desktops. The in-house business environment is still alive and well, and desktop computers remain the most preferred type of computers for performing work in the home office. This is why we’re taking time to discuss four essential strategies for lowering the cost of hosted desktop support in Chicago and other cities across the U.S.

1. Use a Third Party Service Provider If your Chicago-based business doesn’t have an IT department with the capability to resolve desktop issues on short notice, using a provider of Desktop support in Chicago is an economical way to address the need for support. Instead of paying salary and benefits to in-house IT specialists, all you do is make affordable, set monthly payments for the service you receive. 2. Use Remote Diagnostic Capability Receiving remote diagnostic capability for desktops is essential for minimizing the cost of third party IT services. A provider of desktop support in Chicago that uses the best remote diagnostic technology can resolve the majority of desktop issues remotely (typically over 95% resolution rate), which is much less expensive than having IT technicians arrive on-site to handle the issues. 3. Perform Scheduled Maintenance The owner’s manual for a desktop computer often includes detailed directions for maintaining the equipment. In many cases, maintenance procedures are simple enough to be performed in-house, without the assistance of a third party IT specialist. Properly maintaining desktops reduces the need to have fixes performed by a third party. However, if you aren’t comfortable with handling basic computer maintenance, then this task should also be outsourced to your provider. 4. Solid State Hard Drive Technology When it comes time to replace your desktops, investing in computers that feature solid state hard drive technology can reduce hardware failures that require the on-site assistance of a third party provider. A conventional hard drive has several moving parts — hence its nickname “rust spitter” — but a solid state hard drive has no moving parts. Solid state drives are usually costlier than conventional drives, but they experience less wear than their soon to be obsolete counterparts, which can result in a longer hard drive lifespan. Investing in solid state mobile computer technology is also a good idea because solid state drives are more impervious to physical stress mobile devices experience when they’re dropped.

Summary If your Chicago-based business uses desktops, there are at least four viable ways to reduce the cost of maintaining the computers and making repairs: Use a third party service provider that specializes in desktop maintenance, use a provider that offers remote desktop diagnostics, maintain the computers according to the owner’s manual, and invest in solid state hard drive technology, when the opportunity arises. For more information about third party desktop maintenance, contact a provider of Chicago IT support that specializes in desktop maintenance today.